Privacy Policy for From The Soil

From The Soil ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, disclosed, and safeguarded when you visit our website fromthesoil.in, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). As a business rooted in nature and dedicated to creating natural fragrances without harmful ingredients, we extend this commitment to transparency and integrity to the way we handle your data.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a) Personal Data:

Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as placing an order.

b) Financial Data:

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange. We do not store this information on our servers. All financial information is stored and processed by our third-party payment processors (e.g., Razorpay, Stripe, etc.).

c) Usage Data:

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Process your orders, payments, and refunds.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
• Communicate with you regarding your account or order.
• Email you with updates, newsletters, or promotional materials about our natural fragrances. You may opt-out of these communications at any time.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Prevent fraudulent transactions and monitor against theft.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes. We may share information we have collected about you in certain situations:

a) Service Providers:

We may share your information with third-party service providers that perform services for us or on our behalf, including payment processing, shipping and delivery, data analysis, and email delivery. These service providers will have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

b) By Law or to Protect Rights:

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Cookies and Tracking Technologies

We may use cookies and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site (e.g., your shopping cart may not work correctly).

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

To exercise these rights, please contact us using the contact information provided below.

7. Children's Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us:

Owner: Gargi Yadav
Business: From The Soil
Email: contact@fromthesoil.in
Address: 149, Kabbakhera, Unnao, Uttar Pradesh - 209801, India